The challenge

ISL Group, a global leader in consumer product innovation, possesses an entire ecosystem of applications related to B2C marketing (E-commerce, ERP, CRM, and custom applications) for which technical support is required.

Objectives

Deliver ISL Group an ongoing high-level maintenance service, applying best practices and methodologies, with the aim of providing technical and functional support to both the IT and business layers of the organization.

This service encompasses End-to-End maintenance to provide utmost value: user support, corrective, preventive, and evolutionary measures.

How have we done it?

• PHP
• JavaScript
• PrestaShop
• WordPress
• SQL
• Vtiger
• JasperReports

Results provided

• Definition of the request flow directed towards maintenance and the resolution processes.
• Optimization and automation of data processing and transfer processes among applications.
• Agile resolution of issues arising during the sales process to minimize customer impact.
• Continuous enhancement of all ecosystem applications to integrate new functionalities.
• Systematic integration with new vendors and partner companies (Courier, Warehouse, Marketplace, etc.).